Last Updated: May 2026
15-Day Money-Back Guarantee
Request refunds within 15 days of payment
Processed within 5-7 business days
If unsatisfied with service quality
Send Request
Email refunds@engagead.in with invoice #, payment date, amount, and reason
We Review
Our team reviews your request (3-5 business days)
Decision
We email you approval/denial with explanation
Refund Processed
Money returned to original payment method (5-7 days)
| Event | Timeline |
|---|---|
| Payment made | Day 0 |
| Refund request deadline | Day 15 |
| Review completed | Day 3-5 |
| Decision notified | Day 8-10 |
| Refund processed | Day 15-20 |
Service Not Delivered
Full refund immediately eligible, no waiting period.
Fraud/Unauthorized
Contact us immediately. Full refund + investigation with Razorpay.
Partial Completion
0-25% done: full refund. 26-50%: 50% refund. 51-75%: 25% refund. 75%+: no refund.
We stand behind our services. If you're not satisfied, we'll refund you within 15 days.
📧 Refunds: refunds@engagead.in
🔄 Appeals: appeals@engagead.in
Response within 24-48 hours
Q: What if I request on day 16?
A: Ineligible. The 15-day window is strict.
Q: Can I get cash instead of refund to card?
A: No. Refunds go to original payment method only.
Q: How long does the refund take?
A: 5-7 business days after approval. May vary by your bank.
Q: Can I appeal if denied?
A: Yes. Email appeals@engagead.in with additional details.
Q: What about payment processing fees?
A: Non-refundable per Razorpay terms.